Frequently Asked Questions

Sharing the answers to your questions about touring with NorthStar Tour

Before You Travel

We’ve put together these FAQs covering useful topics such as making payments, registering with us, and important travel documents, so you can focus on getting excited.

Popular Questions

As we will be traveling on a motorbike, limited storage is available. Small backpacks and easy-to-carry bags are recommended. We are pleased to provide complimentary luggage storage at our homestay & hostel.

Be free to leave your big backpack with us. You can also leave valuable things in a locker with your own pad lock and only your essentials to be carried out in a smaller bag during the trip is advised.

Comfy clothes with suitable shoes for riding, sunglasses, sunscreen, mosquito repellent / spray, swimming suits and some local money, around 2 million VND (Approx. US$80).

Yes you can.

However, an extra fee is 750,000VND/day multiplied with the remaining days or on the last day of the trip is applied in order to cover related costs for this change (such as employee salary, meals, accommodation, gasoline) plus 300,000 VND to transfer the motorbike back to Ha Giang City. Be free to inform us if you wish to change at least 8 hours prior to the departure time of the next day of the trip.

Yes you can.

When you decide to make a change, kindly send us the request via WhatsApp or email as well as inform the Tour Leader.

We will then send you the online payment link to process your request and arrange everything to change for you. In that case, an extra fee is applied after the Tour starts at VND1,300,000/person for Easy Rider 1-day extension or VND1,000,000/person for Self-Riding/Seat behind your friend.

* You are provided with our helmet, backpack rain cover, and elastic strap.

* The motorbike physical insurance is applicable and charged to the Self-Riding type with a small amount at VND120,000 / 3 Days 2 Nights trip and VND150,000 / 4 Days 3 Nights Trip. It is settled before the tour starts.

Wellbeing

To ensure a healthy and enjoyable trip, we strongly suggest that you pack a plentiful supply of any medication that you may need while on holiday. All prescriptions should be filled, up-to-date and in their original packaging. Always pack prescriptions in your carry-on bag with copies of your prescription paperwork as your checked luggage may not always be easily accessible, particularly in the event of delays, lost luggage etc.

Please notify NorthStar of any disability requiring special assistance prior to traveling. This enables us to make reasonable adjustments in order to accommodate the specific requirements of those traveling with a disability.

Special Requests

Please contact us via WhatssApp: +84 34 960 1868 /+84 91 322 2269 or email to: support@northstartourhg.com

Contact Us

Please visit Contact Us to find out how you can get in touch.

Besides, you can reach us at WhatssApp: +84 34 960 1868 /+84 91 322 2269 or email to: support@northstartourhg.com.

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Before You Book

Before booking your NorthStar Tour, you want to know exactly where you stand. We provide the most relevant information to help you feel informed and confident.

See FAQs

Before You Travel

Before booking your NorthStar Tour, you want to know exactly where you stand. We provide the most relevant information to help you feel informed and confident.

See FAQs

On The Road

Before booking your NorthStar Tour, you want to know exactly where you stand. We provide the most relevant information to help you feel informed and confident.

See FAQs

After Your Tour

Before booking your NorthStar Tour, you want to know exactly where you stand. We provide the most relevant information to help you feel informed and confident.

See FAQs