Tailor-made Tour

TERMS & CONDITIONS

These terms and conditions are applied for the booking of bus tickets and rental motorbike, car, tour package that provided by NorthStar Tour as a travel agent. By making the payment you accept these terms and conditions. In these Terms & Conditions, the word “Customer” means the person who agrees to buy and/or any person on whose behalf you agree to purchase the package tours, day trips, car or motorbike rental and other travel services provided by NorthStar Tour.

We are not responsible for any delay/loss caused by the wrong email addresses or wrong WhatsApp Number provided by customers or the situation that customers do not notify us by email that confirmation is not received or in case of customer refuses to use booked service.

PRICES

All rates shown on the website for tour tickets, bus tickets are quoted in VN Dong and equivalent to US dollars. We reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reasons, you are required to pay the increase when notified by us or you may cancel the booking which may result in cancellation fees. We are not liable in any way if any increase occurs. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.

DEPOSIT REQUIREMENT

We require a deposit of VND600,000 for each Ha Giang Loop tour ticket to secure your booking and/or other special service requirements after your tour registration is officially confirmed by the NorthStar Tour via your valid email provided. It is a non-refundable deposit under any circumstances. Bus ticket requests that are not included in the full tour package of NorthStar Tour might change due to the transportation provider's current availability.

FULL PAYMENT

Full payment shall be received no later than 03 days prior to your tour departure date, or if the booking is made within the day of departure date or the total value of money is less than 5,100,000 VN Dong (equivalent to $200), full payment must be made upon the acknowledgement of your confirmation.

CONFIRMATION BY US

An Tour Reservation confirmation email will be sent to customer's provided email address within 24h after the payment is successful. We will send you an email for instruction about the Bus Timing, Start Date, Pick-up point as close to customer's Start Date. < During peak months, we will have to arrange and email you instructions later than usual. For any inquiries, please contact us via whatsapp for our support >. Our reservation is completed once the Tour Reservation confirmation email is sent to the email address you provided. You are required to notify us in writing (via email support@northstartourhg.com or op.manager@northstartourhg.com) in case of you do not receive the Tour Reservation confirmation in time, if no email informing us that you do not receive the confirmation email within 2 days, the service is understood to be completed.

We are not responsible for any delay/loss caused by the wrong email addresses or wrong WhatsApp Number provided by customers or the situation that customers do not notify us by email that confirmation is not received or in case of customer refuses to use booked service.

REFUND OF UNUSED SERVICES

No refunds or exchanges to other services can be made in respect of services which are included in the price but not utilized by the customer, such as there will be no refund given for any unused or missed ground arrangements, sightseeing, meals or hotel/hostel accommodations. For no-show cases full amount will be charged. We do not refund for unconvincing reasons.

ACCEPTANCE OF BOOKING

We reserve the right to decline your booking without explanation if we have cause to believe that you might pose a threat to public safety or security in Vietnam. We reserve the right to adjust the itinerary or to substitute hotels or to cancel a tour prior to departure without prior notice or will take no responsibility for any loss due to group dynamics, weather condition, governmental or police action, traffic jam or other conditions dictate. We require you to take out travel insurance and any other necessary insurances adequate to meet your needs and will assume that you will have done so before your arrival in Vietnam.

CANCELLATION

1-Cancellation by customers:

Standard cancellation: All cancellations must be received in writing, sent to us via our official email.

If you book the tour with us via our official website and want to cancel. Within 7 day-14 days prior to START DATE: We will refund 80% the total price for you. If you cancel three days before the tour:  we can only help you to change the date for your booking. There will be no refund given for any unused or missed ground arrangements, sightseeing, meals or hotel/hostel accommodations. For no-show cases full amount will be charged.

Cancellation policy for GIT bookings will be advised separately case by case.

Visa Responsibility: It is the sole responsibility of the participant to obtain the necessary visa to attend the services. NorthStar Tour will not be held responsible for any participant's inability to obtain a visa for any reason, including but not limited to delays in visa processing, visa denials, or any other visa-related issues. NorthStar Tours does not offer refunds or credits for participants who are unable to attend the services due to Flight cancel or Visa issues.

Special Cancellation Conditions: Certain accommodation and tour products will apply additional cancellation charges. These cancellation conditions and costs are located under the pricing on the individual pages and will be clearly advised to you in writing at the time of booking the tour.

2-Cancellation by us:

In the unlikely event that such circumstances should arise we will contact you immediately and offer you the choice of an alternative of equivalent quality or a full refund of all money paid. No additional compensation will be paid over and above the total sum received from you. We reserve the right to cancel the agreement between us for any reasons to your payment of the full price of the trip.

Transfer Reservation:

In certain cases, NorthStar Tour may allow the transfer of the reservation to another date at the sole discretion of our company. Any transfer requests must be made via our official email and are subject to approval by our company.

FORCE MAJEURE

If as a consequence of “Force Majeure” (as defined below), We is obliged to curtail, alter, extend or cancel the Tour, you shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of said curtailment, alteration, extension or cancellation of the Tour.

“Force Majeure” means Acts of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, destruction or damage to the Ha Giang loop tour, accommodation, riots, acts of war, civil commotion,  strikes, imechanical breakdown, shortage of fuel, insolvency or default of any carrier or service connected with the Ha Giang Loop Tour.

TRAVEL DOCUMENTATIONS

All Customers must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the Customers. Your travel advisor may assist you in applying for the necessary travel documentation upon request. We accept no responsibility or liability whatsoever for the failure of Customerss to obtain appropriate documentation.

INSURANCE

Since Bus tickets, train tickets and motorbike rental price are exclusive of insurance, you are required to obtain your own full travel insurance. It is your responsibility to read your insurance policy before you travel and ensure that the insurance scheme provides you with the requisite level of cover.

LIABILITY

We are not responsible for any loss, injury or damage sustained by Customer. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by Customer.

RESPONSIBILITY AND DISCLAIMER

We shall always do its utmost to provide the Services to the best of its capacity and upon the satisfaction of the customer. We act only in the role of agent for its travelers in making arrangements for transportation or other services which are incidental to the travel that is being purchased. As a supporter for those travelers, we create the following disclaimers: It does not assume any liability whatsoever for any injury, damage, death, loss, accident or delay due to any action of any carrier, hotel, hostel, homestay, restaurant, business or person rending someone of those services included in the tour. It also reserves the right to decline to accept or to retain any person as a part of their excursion.

CLAIMS

All disputes, claims, and litigation regarding the Services shall first be settled by way of discussion and mutual understanding. Case such negotiation and agreement might neglect, the disputes, claim, or litigation shall be finally resolved by the mediation of the Vietnam International Arbitration Centre (VIAC) at the Chamber of Commerce and Industry of the Socialist Republic of Vietnam. All claims must be submitted in writing within 30 days after the end of this Services.

Note: You must agree to the terms and conditions of the merchant by tick on the tickbox below